Logistics · TransGlobal Logistics
Supply-chain control tower delivers 99.2% shipment visibility
A 3PL unified 40+ carrier feeds into one real-time visibility platform, cutting customer service load in half.
99.2%
shipment visibility coverage
52%
status-inquiry calls eliminated
67%
SLA penalty reduction
26%
exception resolution faster
The Problem
TransGlobal tracked shipments across 40+ carriers via emails, portals and spreadsheets. Customers phoned for status updates, exceptions surfaced too late to fix, and SLA penalties mounted.
The Solution
We built a real-time control tower ingesting carrier EDI/API feeds, telematics and port data into a unified shipment model. Predictive ETAs flag at-risk shipments before they breach SLAs, and a customer portal with proactive notifications eliminated most status calls.
Architecture
- Ingestion layer normalizing 40+ carrier EDI/API formats
- Event-driven shipment state machine on Kafka
- Predictive ETA models using historical lane performance
- Customer portal with configurable alerting
- Exception management workbench for operations teams
ROI
SLA penalty savings and service-team efficiency returned 3.8× program cost in year one — and visibility became a signature selling point winning new contracts.
Engagement
- Client
- TransGlobal Logistics
- Industry
- Logistics
- Service
- Software Development & Data Engineering
- Timeline
- First 10 carriers live in 12 weeks; full platform in 8 months
Technologies
“Our customers now know about delays before we do — because the platform tells them first. Visibility went from our weakness to our differentiator.”
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